Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350607 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Summit Medical Center — 350 Hawthorne Ave., Oakland CA, 94609

Feb 9, 2026 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (13 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Closed
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Scheduled ▶ Running 0 0
Feb 9 → Feb 9 Closed ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
2.3 days
Over SLA
Created: Feb 9, 2026 Due: Dec 31, 2026 Completed: Feb 9, 2026 (325 days early)
📅
0.5 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Feb 9, 2:19 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Diane Rovatsos
🏁
▶
2 Status: Closed Feb 9, 2:47 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Wayne Rush Feb 9, 5:58 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 3h 11m, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 30m
🧾
▶
2 Invoice Created Feb 13, 4:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 19m

Bottlenecks

Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Feb 1, 2:17 PM
Created
Feb 9, 2:19 PM
Invoice #
SM-253957

Work Details (1)

Name Type Status Qty Amount Date
WL-03097861 Expenses Open 1 $18.49 Feb 9, 2:47 PM

Details