Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350636 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 9, 2026 → Feb 17, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 17, 2026

✓ SLA Met

Active: 5 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 17, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Feb 9 → Feb 10, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

4d

▶ Clock Running

Status: Assigned

Feb 10 → Feb 17, 2026

4 business days (counted)

Running total: 5 of 5 biz days used

Created: Feb 9, 2026 Completed: Feb 17, 2026

Business Days Used 5 / 5

0 5d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 9 → Feb 9	Created	▶ Running	0	0 / 5
Feb 9 → Feb 10	Ready for Scheduling	▶ Running	1	1 / 5
Feb 10 → Feb 17	Assigned	▶ Running	4	5 / 5

Dispatch 0.0d

Coordinators 6.5d

Field Work 0.0d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
6.5 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)

📅

5.5 days Total Age

⏱️

8.6d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

12.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 23 days old

🚨

Primary Delay 8.6 days stuck in "Closed"

⏱️

Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.5d / 1.0d SLA

Assigned

5.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

8.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010588235HTM

🔧 Work Performed

                        replaced CPR isolator, and, reseated gatch limit switch assembly, cleaned bed tested all bed functions and returned bed to service                    

🔍 Technician Findings

                        CPR isolator damaged due to Hercules mattress                    

⚠️ Problem Description

                        repair request 
cpr isolator inoperable

Lancara, Kenneth                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 9, 3:11 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Status: Assigned Feb 10, 8:51 AM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Yves Dessin

⏳ 2.0 business days

👷

Technician Assigned by Mark Franks Feb 11, 12:08 PM

Technician: Kenneth Lancara

⏳ 4.0 business days

⏱️

▶

3 3x Labor Added Feb 17, 1:27 PM

3x Labor Added → Parts Added → Status: Completed

🔩

Parts Added

Type: Parts

Status: Open

Qty: 1

✔️

Status: Completed by Kenneth Lancara

From: Assigned

To: Completed

Duration in Previous: 7d 4h

🏁

Status: Closed by Kenneth Lancara Feb 17, 1:40 PM

From: Completed

To: Closed

Duration in Previous: 8m

⚠️ 8.3 business days

📄

▶

2 Status: Ready to Bill Feb 27, 2:27 AM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 3.0 business days

🧾

Invoice Created Mar 3, 12:21 PM

Invoice Number: SM-255039

Bottlenecks

Ready for Scheduling

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.8 business hours

Assigned

Duration: 5.0 business days (threshold: 4.0 business hours)

Exceeded by 4.5 business days

Closed

Duration: 8.6 business days (threshold: 1.0 business days)

Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Feb 9, 3:11 PM

Invoice #

SM-255039

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03108699	Labor	Open	0.25	$0.00	Feb 17, 1:27 PM
WL-03108700	Labor	Open	2	$190.00	Feb 17, 1:27 PM
WL-03108701	Parts	Open	1	$0.00	Feb 17, 1:27 PM
WL-03108702	Parts	Open	1	$0.00	Feb 17, 1:31 PM