Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350714 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Feb 9, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Closed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 17, 2026
3 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 9, 2026 Closed: Feb 27, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 5
Feb 9 → Feb 11 Assigned ▶ Running 2 2 / 5
Feb 11 → Feb 17 Awaiting Parts ⏸ Paused 3 —
Feb 17 → Feb 19 Reschedule ▶ Running 2 4 / 5
Feb 19 → Feb 27 Assigned ▶ Running 6 10 / 5
Feb 27 → Feb 27 Completed ▶ Running 0 10 / 5
Dispatch 0.0d
Material Management 4.0d
Coordinators 11.0d
Field Work 0.0d
Incomplete 0.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 27, 2026 (10 days late)
📅
13.2 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
9.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 9, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Closed • 23 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
8.7d / 0.5d SLA
Awaiting Parts
4.0d / 3.0d SLA
Reschedule
2.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the caster from the foot section. checked all functions and it working properly
🔍 Technician Findings
Tech found the brakes not working
⚠️ Problem Description
Pete Ramos: brakes not working
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 5:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 5:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏳ 2.8 business days
⏱️
▶
3 Labor Added Feb 11, 10:54 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090133
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 17h
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Feb 17, 5:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 6h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 19, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 1d 21h
💵
3x Expenses Added Feb 19, 3:46 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
3x Labor Added Feb 24, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 61
⏳ 2.0 business days
🚗
Travel Added Feb 25, 6:45 PM
Type: Travel
Status: Open
Qty: 62
⏱️
Labor Added Feb 25, 6:57 PM
Type: Labor
Status: Open
Qty: 7.5
💵
Expenses Added Feb 26, 6:40 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 27, 10:04 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 27, 2:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Shawn Rogers Feb 27, 6:25 PM
From: Closed
To: Incomplete
Duration in Previous: 4h 2m
⏱️
3x Labor Added Feb 27, 6:31 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7, 1, 62
🏁
Status: Closed by Shawn Rogers Feb 27, 6:37 PM
From: Incomplete
To: Closed
Duration in Previous: 12m

Bottlenecks

Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.9 business hours
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00090133
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 9, 5:10 PM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03100770 Labor Open 1 $0.00 Feb 11, 10:54 AM
WL-03109084 Parts Open 1 $215.49 Feb 17, 5:07 PM
WL-03109085 Expenses Open 1 $0.00 Feb 17, 5:07 PM
WL-03112376 Expenses Open 1 $0.00 Feb 19, 3:46 PM
WL-03112377 Expenses Open 1 $0.00 Feb 19, 3:46 PM
WL-03112378 Expenses Open 1 $0.00 Feb 19, 3:46 PM
WL-03117664 Labor Open 1.5 $0.00 Feb 24, 12:40 PM
WL-03117665 Labor Open 0.75 $0.00 Feb 24, 12:40 PM
WL-03117666 Travel Open 61 $0.00 Feb 24, 12:40 PM
WL-03120124 Travel Open 62 $0.00 Feb 25, 6:45 PM
WL-03120164 Labor Open 7.5 $0.00 Feb 25, 6:57 PM
WL-03122022 Expenses Open 1 $0.00 Feb 26, 6:40 PM
WL-03122817 Expenses Open 1 $0.00 Feb 27, 10:04 AM
WL-03124049 Labor Open 7 $0.00 Feb 27, 6:31 PM
WL-03124050 Expenses Open 1 $0.00 Feb 27, 6:31 PM
WL-03124051 Travel Open 62 $0.00 Feb 27, 6:31 PM

Details