Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350717 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 9, 2026 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (11 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Feb 11 Assigned ▶ Running 1 2
Dispatch 0.0d
Coordinators 2.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
1.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.08 ohms 198-250mA
🔍 Technician Findings
0.08 ohms 198-250mA
⚠️ Problem Description
Kenneth Lancara: PM request Nov 2025
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 9, 5:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Feb 9, 8:59 PM
Type: Labor
Status: Open
Qty: 2, 0.5
👷
▶
2 Technician Assigned Feb 10, 8:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 55m
✔️
Status: Completed by Kenneth Lancara Feb 10, 9:23 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13h 2m, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 1:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 4h
📨
▶
2 Status: Invoice Pending Feb 16, 2:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-254049

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 9, 5:23 PM
Invoice #
SM-254049

Work Details (2)

Name Type Status Qty Amount Date
WL-03098498 Labor Open 2 $0.00 Feb 9, 8:59 PM
WL-03098499 Labor Open 0.5 $0.00 Feb 9, 8:59 PM

Details