Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350728 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Benioff Childrens Hospital — 747 52nd St, Oakland CA, 94609

Feb 9, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
3d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 13, 2026
Coordinators 4.0d
Billing 3.4d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 10, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Feb 9, 7:27 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Tikisha Nock
⏳ 3.6 business days
💵
Expenses Added Feb 12, 3:54 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tikisha Nock Feb 13, 8:39 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 7h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:16 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 20m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Feb 9, 7:26 PM
Created
Feb 9, 7:27 PM
Invoice #
SM-254571

Work Details (1)

Name Type Status Qty Amount Date
WL-03103324 Expenses Open 1 $55.47 Feb 12, 3:54 PM

Details