Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350737 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 10, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
0d
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Feb 10, 2026 Due: Feb 13, 2026 Completed: Feb 10, 2026 (3 days early)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/10/26 MMcNamara

Problem Description:    
Loaner Return recertification. LX2.3 and 3 probes.

Technician Findings :   
Unit will require complete recertification . Unit was not returned with 2 lightguides for the dental probe and will require configuration with 2 new ones.

Work Performed:    
Full qualification test performed. Two new lightguides configured with the dental probe.


 
🔧 Work Performed
Full qualification test performed. Two new lightguides configured with the dental probe.
🔍 Technician Findings
Unit will require complete recertification . Unit was not returned with 2 lightguides for the dental probe and will require configuration with 2 new ones.
⚠️ Problem Description
Loaner Return recertification. LX2.3 and 3 probes

Timeline

📋
▶
2 Work Order Created Feb 10, 6:12 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 3x Labor Added Feb 10, 6:27 AM
3x Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 18m
✔️
▶
2 Status: Completed Feb 10, 6:51 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Nancy Suarez Feb 11, 1:12 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 6h, 0m
⏳ 2.9 business days
🧾
Invoice Created Feb 13, 7:22 AM
Invoice Number: SM-253595

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 10, 6:12 AM
Invoice #
SM-253595

Work Details (4)

Name Type Status Qty Amount Date
WL-03098753 Expenses Open 1 $0.00 Feb 10, 6:12 AM
WL-03098754 Labor Open 0.5 $59.50 Feb 10, 6:27 AM
WL-03098755 Labor Open 0.5 $52.50 Feb 10, 6:27 AM
WL-03098756 Labor Open 3.5 $367.50 Feb 10, 6:27 AM

Details