Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350738 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 10, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 10, 2026 Invoiced: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 13 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.5d
Incomplete 0.0d (excluded)
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.7 days
Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 13, 2026 (14 days early)
📅
3.5 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Closed
7.3d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.28 Ohms 040-065mA
🔍 Technician Findings
0.28 Ohms 040-065mA
⚠️ Problem Description
Kenneth Lancara: PM request
📄 Description
Stryker Medical - 5900 MV3 Bariatric Bed

Timeline

📋
▶
4 Work Order Created Feb 10, 8:16 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 10:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 14h, 0m
⏳ 4.2 business days
⚠️
▶
2 Status: Incomplete Feb 19, 4:56 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Mark Franks
From: Incomplete
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 24, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 10, 8:16 AM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03104213 Labor Open 2 $0.00 Feb 12, 10:36 PM

Details