Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350754 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shore Heart Group — 1820 State Route 33 Ste 4B, Neptune NJ, 07753

Feb 10, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 5, 2026
✓ SLA Met (6 biz days early)
Active: 7 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Feb 10 → Feb 16, 2026
3 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 25, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 16 Ready for Release ⏸ Paused 3 —
Feb 16 → Feb 25 Scheduled ▶ Running 7 7
Dispatch 0.1d
Holding 4.0d (excluded)
Coordinators 6.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
4.0 days
Coordinators
6.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 10, 2026 Due: Mar 5, 2026 Completed: Feb 25, 2026 (8 days early)
📅
10.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
4.0d
Scheduled
6.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2062 RFosbury dispatch to Jason Yenser Feb 24th at 2

02/16/2026 Mklose emailed POC offer Phil Monday 23rd

02/10/2026 RArnold - Called 732-776-8500 for Danielle. Per her this device is located at the Brick loactin. Office is closed. Sending email.

02/10/2026 SRobinson- Created follow up WO as requested. (Old WO-01312703) -Follow up notes - Please create follow up EWO for PWO WO-14432030


-Previous notes -

02/04/2026 Mklose per Philmon this site doesn't have this serial number.


01/27/2026 RArnold- Sent Reminder Email and reassigned to Philmon

11/04/2025 RArnold -Customer already confirmed device and date of 02/04 @ 9 am for Philmon. Will dispatch once skillset is updated.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - Installed Product 107960385 - US224D0240
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 10, 9:00 AM
Work Order: WO-01350754
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 10, 9:41 AM
From: Entered
To: Ready for Release
Duration in Previous: 40m
⏳ 4.0 business days
📅
▶
4 Dispatch Scheduled Feb 16, 5:45 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 6d 8h
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-24T19:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Feb 24, 7:00 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 103
✔️
Status: Completed by Jason Yenser Feb 24, 7:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⏱️
▶
2 Labor Added Feb 25, 2:24 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 6m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 24, 2:00 PM
Created
Feb 10, 9:00 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03118494 Labor Open 1.5 $275.00 Feb 24, 7:00 PM
WL-03118495 Labor Open 2.5 $0.00 Feb 24, 7:00 PM
WL-03118496 Travel Open 103 $0.00 Feb 24, 7:00 PM
WL-03119655 Labor Open 0.016666666666667 $38.00 Feb 25, 2:24 PM

Details