📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Feb 10, 2026 → Feb 11, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 18, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 10, 2026Completed: Feb 11, 2026
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 10 → Feb 10
Created
▶ Running
0
0 / 5
Feb 10 → Feb 10
Ready for Scheduling
▶ Running
0
0 / 5
Feb 10 → Feb 11
Assigned
▶ Running
1
1 / 5
Dispatch0.0d
Coordinators2.1d
Field Work0.0d
Billing0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Feb 10, 2026
Due: Feb 17, 2026
Completed: Feb 11, 2026 (6 days early)
📅
2.0 daysTotal Age
⏱️
4.4d in ClosedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay4.4 days stuck in "Closed"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
tracked bed to 2nd floor , assessed bed and found no issue
informed nurse station that bed is pt ready
🔍Technician Findings
tracked bed to 2nd floor , assessed bed and found no issue
informed nurse station that bed is pt ready
⚠️Problem Description
Sameday Services 2FL rm31
Bed, Electric
Customer states that the electrical control isn't working even though its plugged in.
This is a Non-urgent call.
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Feb 10, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 10, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 35m
⏳2.0 business days
⏱️
▶
3
Labor Added Feb 11, 3:54 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From:Assigned
To:Completed
Duration in Previous:1d 4h
🏁
Status: Closed by Yves Dessin
From:Completed
To:Closed
Duration in Previous:4m
⏳5.0 business days
📄
Status: Ready to Bill by Hannah ShawFeb 18, 7:59 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 16h
📨
▶
3
Status: Invoice Pending Feb 18, 10:28 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254262
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)