Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350798 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 10, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (154 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 12 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Field Work 1.0d
Billing 4.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
1.0 days
Billing
4.3 days
Over SLA
Created: Feb 10, 2026 Due: Jun 30, 2025 Completed: Feb 12, 2026 (226 days late)
📅
3.0 days Total Age
⏱️
4.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay 4.3 days stuck in "Ready to Bill"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 10, 10:16 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
✔️
Status: Completed by Konstantin Barsky Feb 12, 10:47 AM
From: Assigned
To: Completed
Duration in Previous: 2d 0h
⏱️
▶
2 Labor Added Feb 12, 6:56 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 8h 9m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 4:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 4.9 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Feb 10, 10:16 AM
Invoice #
SM-254695

Work Details (1)

Name Type Status Qty Amount Date
WL-03103834 Labor Open 0.75 $56.48 Feb 12, 6:56 PM

Details