Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350978 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 10, 2026 → Feb 11, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (11 biz days early)

Active: 1 biz days

🕐 Clock stopped: Invoiced (Feb 11, 2026)

▶ Clock Running

Status: Created

Feb 10 → Feb 10, 2026

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Feb 10 → Feb 11, 2026

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Completed

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Closed

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 1 of ? biz days used

Created: Feb 10, 2026 Invoiced: Feb 11, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 10 → Feb 10	Created	▶ Running	0	0
Feb 10 → Feb 11	Ready for Scheduling	▶ Running	1	1
Feb 11 → Feb 11	Completed	▶ Running	0	1
Feb 11 → Feb 11	Assigned	▶ Running	0	1
Feb 11 → Feb 11	Closed	▶ Running	0	1

Dispatch 0.0d

Coordinators 1.2d

Field Work 0.0d

Billing 1.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.2 days
Over SLA

Field Work
0.0 days

Billing
1.4 days
Over SLA

Created: Feb 10, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)

📅

1.2 days Total Age

⏱️

3.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

2.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 22 days old

🚨

Primary Delay 3.0 days stuck in "Closed"

⏱️

Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.2d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

1.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.06 ohms	065-126mA                    

🔍 Technician Findings

                        0.06 ohms	065-126mA                    

⚠️ Problem Description

                        Kenneth Lancara: PM request                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 10, 5:08 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 2m

⏱️

Labor Added Feb 10, 9:31 PM

Type: Labor

Status: Open

Qty: 1.5

✔️

▶

3 Status: Completed Feb 11, 9:54 AM

Status: Completed → Technician Assigned → Status: Assigned

👷

Technician Assigned by Brandi Alvarez

Technician: Kenneth Lancara

👷

Status: Assigned by Brandi Alvarez

From: Completed

To: Assigned

Duration in Previous: 4m

🏁

Status: Closed by Kenneth Lancara Feb 11, 10:04 AM

From: Assigned

To: Closed

Duration in Previous: 6m

⏳ 3.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 16, 9:36 AM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 23h

⏳ 1.0 business days

📨

▶

3 Status: Invoice Pending Feb 17, 9:58 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created

Invoice Number: SM-254238

Bottlenecks

Ready for Scheduling

Duration: 1.2 business days (threshold: 1.0 business days)

Exceeded by 1.8 business hours

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Feb 10, 5:08 PM

Invoice #

SM-254238

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03100340	Labor	Open	1.5	$0.00	Feb 10, 9:31 PM