Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351073 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 11, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 23, 2026
5 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 11, 2026 Completed: Feb 26, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Feb 13 Assigned ▶ Running 2 2 / 5
Feb 13 → Feb 23 Awaiting Parts ⏸ Paused 5 —
Feb 23 → Feb 26 Reschedule ▶ Running 3 5 / 5
Dispatch 0.0d
Material Management 5.6d
Coordinators 6.6d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.6 days
Over SLA
Coordinators
6.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 26, 2026 (7 days late)
📅
11.0 days Total Age
⏱️
5.6d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
6.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 5.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Awaiting Parts
5.6d / 3.0d SLA
Reschedule
3.6d / 2.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11/26: Assessed bed, requested WO, Researched & Ordered parts. 2/26/26: Part received & installed. preformed full function check of bed. Returning to service.
🔍 Technician Findings
Bad cable harness at foot end of bed.
⚠️ Problem Description
Wire harness for foot end safety switches has a short somewhere in the wire. Needs new harness. Sanchez, Jon
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Feb 11, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 11, 12:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Jon Sanchez
🔩
Parts Added Feb 11, 2:12 PM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Feb 11, 2:37 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 13, 1:56 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jon Sanchez
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 1h
⚠️ 6.0 business days
💵
▶
2 Expenses Added Feb 23, 1:55 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 9d 23h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 26, 2:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 4:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 19m
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 30m
⏳ 4.0 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Awaiting Parts
Duration: 5.6 business days (threshold: 3.0 business days)
Exceeded by 2.6 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📦
Parts Order 00090369
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 11, 11:06 AM
Invoice #
SM-255042

Work Details (4)

Name Type Status Qty Amount Date
WL-03101227 Parts Open 1 $0.00 Feb 11, 2:12 PM
WL-03101307 Labor Open 0.5 $0.00 Feb 11, 2:37 PM
WL-03116256 Expenses Open 1 $0.00 Feb 23, 1:55 PM
WL-03121455 Labor Open 1.5 $0.00 Feb 26, 2:50 PM

Details