Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351077 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 11, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 11, 2026 Completed: Feb 11, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 5
Feb 11 → Feb 11 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 11, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reconnect and reset connections.
🔍 Technician Findings
Electrical connector came unhooked.
⚠️ Problem Description
Joe Evans: Error "Mattress Not Detected"
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57m
🔧
▶
3 Status: Tech On Site Feb 11, 1:38 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Joe Evans Feb 11, 1:47 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 11, 11:08 AM
Invoice #
SM-254238

Work Details (1)

Name Type Status Qty Amount Date
WL-03101058 Labor Open 2 $0.00 Feb 11, 1:40 PM

Details