📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116
Feb 11, 2026 → Feb 11, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 11, 2026Completed: Feb 11, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0 / 5
Feb 11 → Feb 11
Ready for Scheduling
▶ Running
0
0 / 5
Feb 11 → Feb 11
Assigned
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.4d
Field Work0.0d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 11, 2026
Due: Feb 18, 2026
Completed: Feb 11, 2026 (7 days early)
📅
0.4 daysTotal Age
⏱️
2.6d in ClosedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay2.6 days stuck in "Closed"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Opened up stretcher to inspect components. Found loose bolts on break assembly. Corrected breaks & tightened bolts. Preformed full functions check. returned to service.
🔍Technician Findings
Break pedal flipped. caused by loose bolds on the break assembly.
⚠️Problem Description
Flipped Break Pedal
Sanchez, Jon
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Feb 11, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 11, 12:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Ready for Scheduling
To:Assigned
Duration in Previous:46m
⏱️
2x Labor Added Feb 11, 1:49 PM
Type:Labor
Status:Open
Qty:0.5, 2
🚗
▶
3
Travel Added Feb 11, 2:06 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jon Sanchez
From:Assigned
To:Completed
Duration in Previous:2h 2m
🏁
Status: Closed by Jon Sanchez
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawFeb 16, 10:45 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 20h
⏳1.0 business days
📨
▶
3
Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254238
Bottlenecks
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)