Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351084 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 11, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 19, 2026
2 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 19 → Mar 2, 2026
7 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 11, 2026 Completed: Mar 2, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Feb 17 Assigned ▶ Running 3 3 / 5
Feb 17 → Feb 19 Awaiting Parts ⏸ Paused 2 —
Feb 19 → Mar 2 Reschedule ▶ Running 7 10 / 5
Dispatch 0.0d
Material Management 3.0d
Coordinators 11.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
11.8 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Mar 2, 2026 (11 days late)
📅
13.0 days Total Age
⏱️
7.8d in Reschedule Longest Stage
🔄
5 transitions Status Changes
⚠️
9.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Completed with minor delays
Closed • 21 days old
🚨
Primary Delay 7.8 days stuck in "Reschedule"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
7.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/11/2026: Assessed bed, requested WO, Researched parts, drafted and submitted quote to GE. Awaiting PO.
🔍 Technician Findings
Missing rear break pedal
⚠️ Problem Description
Physical Damage- Missing rear break pedal Sanchez, Jon
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⏱️
Labor Added Feb 11, 2:23 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
📦
▶
2 Parts Requested Feb 17, 10:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jon Sanchez
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 22h
⏳ 3.0 business days
🔩
▶
2 4x Parts Added Feb 19, 12:32 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 1h
⚠️ 8.0 business days
⏱️
▶
3 Labor Added Mar 2, 3:31 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 8
✔️
Status: Completed by Jon Sanchez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 11d 3h, 0m

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Reschedule
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days

🔗 Related Artifacts

📦
Parts Order 00090509
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 11, 11:19 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03101277 Labor Open 0.5 $47.50 Feb 11, 2:23 PM
WL-03112036 Parts Open 1 $45.02 Feb 19, 12:32 PM
WL-03112037 Parts Open 1 $4.66 Feb 19, 12:32 PM
WL-03112038 Parts Open 1 $4.66 Feb 19, 12:32 PM
WL-03112039 Expenses Open 1 $0.00 Feb 19, 12:32 PM
WL-03126533 Labor Open 2.5 $237.50 Mar 2, 3:31 PM
WL-03126538 Labor Open 0.5 $0.00 Mar 2, 3:33 PM
WL-03126539 Travel Open 8 $0.00 Mar 2, 3:33 PM

Details