Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Closed
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 11, 2026
Completed: Feb 20, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 11 → Feb 11 |
Created |
▶ Running
|
0 |
0 |
| Feb 11 → Feb 13 |
Scheduled |
▶ Running
|
2 |
2 |
| Feb 13 → Feb 13 |
Completed |
▶ Running
|
0 |
2 |
| Feb 13 → Feb 16 |
Closed |
▶ Running
|
0 |
2 |
| Feb 16 → Feb 16 |
Canceled |
▶ Running
|
0 |
2 |
| Feb 16 → Feb 20 |
Scheduled |
▶ Running
|
4 |
6 |
Coordinators
6.9 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 11, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
⏱️
5.0d in Ready to Bill
Longest Stage
🔄
8 transitions
Status Changes
⚠️
10.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
5.0 days stuck in "Ready to Bill"
⏱️
Total Delay
10.2 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.9d
/ 2.0d SLA
Ready to Bill
5.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Not Billable - HR TRAINING
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
⏱️
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
2d 6h, 0m
🚫
From:
Closed
To:
Canceled
Duration in Previous:
2d 18h
🗓️
📅
Scheduled For:
2026-02-13T18:00:00.000+0000
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
4d 4h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 16h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-255612
Bottlenecks
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
ℹ️ Work Order Details
Scheduled
Feb 13, 1:00 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03105676 |
Labor |
Open |
4 |
$0.00 |
Feb 13, 5:39 PM |