Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351096 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (221 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
0d
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
1.4 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Feb 11, 2026 (323 days early)
📅
0.3 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold -Dispatching to Bryan for SN#100229815 located at US MED in Allendale Nj

🔧 Work Performed
FCO86600069
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 11, 11:43 AM
Work Order: WO-01351096
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 11, 12:07 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 23m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-11T17:30:00.000+0000
⏱️
2x Labor Added Feb 11, 1:17 PM
Type: Labor
Status: Open
Qty: 1.5, 0.016666666666667
✔️
Status: Completed by Bryan Rodriguez Feb 11, 2:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 56m, 0m
⏱️
Labor Added Feb 12, 11:30 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 34m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 13m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Feb 11, 12:30 PM
Created
Feb 11, 11:43 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03101011 Labor Open 1.5 $95.00 Feb 11, 1:17 PM
WL-03101012 Labor Open 0.016666666666667 $155.00 Feb 11, 1:17 PM
WL-03102857 Labor Open 0.016666666666667 $38.00 Feb 12, 11:30 AM

Details