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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351099 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 11, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 19, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 19, 2026
2 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 4 of 5 biz days used
Created: Feb 11, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 5
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 5
Feb 11 → Feb 17 Assigned ▶ Running 3 3 / 5
Feb 17 → Feb 19 Awaiting Parts ⏸ Paused 2 —
Feb 19 → Feb 20 Reschedule ▶ Running 1 4 / 5
Dispatch 0.0d
Material Management 3.0d
Coordinators 5.9d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
5.9 days
Over SLA
Billing
1.0 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 20, 2026 (1 days late)
📅
6.9 days Total Age
⏱️
4.5d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
6.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 11, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 4.5 days stuck in "Closed"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010590090HTM

JS- 2/17- CPR Isolator on hand waiting on handle covers and pan head screws

🔧 Work Performed
02/11/2026: Assessed bed, requested WO, Researched parts, drafted and submitted quote to GE. Awaiting PO. 2/17/2026: parts ordered. isolator replaced. 2/20/26: parts received & installed. cycle tested. returned to service.
🔍 Technician Findings
Damaged CPR Isolator and missing side handle accent.
⚠️ Problem Description
Jon Sanchez: Physical Damage. Damaged CPR Isolator caused by Hercules system
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Feb 11, 12:01 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Mark Franks
Technician: Jon Sanchez
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
⏱️
Labor Added Feb 11, 2:25 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
📦
▶
2 Parts Requested Feb 17, 11:04 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jon Sanchez
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 22h
⏱️
2x Labor Added Feb 17, 2:48 PM
Type: Labor, Parts
Status: Open
Qty: 1
⏳ 3.0 business days
🔩
▶
2 3x Parts Added Feb 19, 10:35 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 23h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 20, 2:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 5:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h
💵
▶
2 Status: Billing Review Feb 27, 1:59 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Feb 27, 2:07 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:13 PM
Invoice Number: SM-255036

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

📦
Parts Order 00090511
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 11, 12:01 PM
Invoice #
SM-255036

Work Details (7)

Name Type Status Qty Amount Date
WL-03101278 Labor Open 0.5 $47.50 Feb 11, 2:25 PM
WL-03108816 Labor Open 1 $95.00 Feb 17, 2:48 PM
WL-03108817 Parts Open 1 $0.00 Feb 17, 2:49 PM
WL-03111815 Parts Open 1 $4.66 Feb 19, 10:35 AM
WL-03111816 Parts Open 2 $11.48 Feb 19, 10:35 AM
WL-03111817 Expenses Open 1 $0.00 Feb 19, 10:35 AM
WL-03114148 Labor Open 1 $95.00 Feb 20, 2:39 PM

Details