Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351114 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 11, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 13 Tech On Site ▶ Running 2 2
Dispatch 0.0d
Coordinators 0.5d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 11, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
2.1 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold -Dispatching to Bryan for SN#100384691 located at US MED in Allendale Nj

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Feb 11, 12:36 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
🔧
Status: Tech On Site by Philmon Mehari Feb 11, 4:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 49m
⏳ 1.9 business days
⏱️
▶
3 3x Labor Added Feb 12, 9:41 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site
To: Completed
Duration in Previous: 1d 5h
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
⏱️
▶
2 Labor Added Feb 18, 11:19 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Feb 11, 8:00 AM
Created
Feb 11, 12:36 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03104110 Labor Open 0.5 $155.00 Feb 12, 9:41 PM
WL-03104111 Labor Open 1.5 $95.00 Feb 12, 9:41 PM
WL-03104112 Travel Open 45 $0.00 Feb 12, 9:41 PM
WL-03110185 Labor Open 0.016666666666667 $38.00 Feb 18, 11:19 AM

Details