Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351161 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (11 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 11 Assigned ▶ Running 0 0
Feb 11 → Feb 11 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.1d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.1 days
Billing
1.0 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
0.4 days Total Age
⏱️
8.2d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 8.2 days stuck in "Closed"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.2d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 11, 2:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 4m
🔧
Status: Tech On Site by Kevin Cogdill Feb 11, 4:58 PM
From: Assigned
To: Tech On Site
Duration in Previous: 27m
⏱️
3x Labor Added Feb 11, 5:24 PM
Type: Labor, Expenses
Status: Open
Qty: 1.75, 0.25
✔️
▶
2 Status: Completed Feb 11, 5:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.8 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 20h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 11, 2:25 PM
Invoice #
SM-254811

Work Details (3)

Name Type Status Qty Amount Date
WL-03101674 Labor Open 1.75 $0.00 Feb 11, 5:24 PM
WL-03101675 Labor Open 0.25 $0.00 Feb 11, 5:24 PM
WL-03101676 Expenses Open 1 $0.00 Feb 11, 5:24 PM

Details