Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351163 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1
Feb 12 → Feb 12 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 0.8d
Billing 11.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Billing
11.6 days
Over SLA
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
0.8 days Total Age
⏱️
11.0d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 21 days old
🚨
Primary Delay 11.0 days stuck in "Billing Review"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Billing Review
11.0d / 2.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.18.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with safety analyzer. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
PM SWINGLE, MICHAEL
📄 Description
Long term hospital bed

Timeline

📋
▶
2 Work Order Created Feb 11, 2:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 7:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 11m
⏱️
▶
2 Labor Added Feb 11, 9:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 24m, 0m
⏳ 4.4 business days
💵
Status: Billing Review by Hannah Shaw Feb 18, 8:10 AM
From: Closed
To: Billing Review
Duration in Previous: 6d 11h
🚨 11.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 3:27 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 14d 7h
📨
▶
3 Status: Invoice Pending Mar 4, 8:28 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255619
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 11, 2:28 PM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03102144 Labor Open 0.25 $0.00 Feb 11, 9:04 PM

Details