Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351169 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS RICHMOND COMMUNITY HOSPITAL — 1500 N 28th Street, Richmond VA, 23223

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 12 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.1 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
0.7 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
PM request Lancara, Kenneth
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 2:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 15m
⏱️
▶
2 2x Labor Added Feb 11, 8:25 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 28m, 0m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 9:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 13h
📨
▶
2 Status: Invoice Pending Feb 18, 10:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Feb 19, 9:00 AM
Invoice Number: SM-254262

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 11, 2:41 PM
Invoice #
SM-254262

Work Details (2)

Name Type Status Qty Amount Date
WL-03102079 Labor Open 0.5 $0.00 Feb 11, 8:25 PM
WL-03102080 Labor Open 1 $0.00 Feb 11, 8:25 PM

Details