Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351176 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (11 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 11 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.2 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
0.2 days Total Age
⏱️
9.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 9.3 days stuck in "Closed"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
9.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed .45 ohms 75uA
🔍 Technician Findings
pm completed .45 ohms 75uA
⚠️ Problem Description
pm worker needed Dessin, Yves
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 11, 2:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 11, 4:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
⏱️
Labor Added Feb 11, 4:37 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Yves Dessin Feb 11, 4:49 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 40m
⚠️ 9.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 16h
📨
▶
2 Status: Invoice Pending Feb 25, 11:02 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 9:00 AM
Invoice Number: SM-254864

Bottlenecks

Closed
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 11, 2:50 PM
Invoice #
SM-254864

Work Details (1)

Name Type Status Qty Amount Date
WL-03101627 Labor Open 1 $0.00 Feb 11, 4:37 PM

Details