Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351189 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Feb 11, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (10 biz days early)

Active: 1 biz days

🕐 Clock stopped: Completed (Feb 12, 2026)

▶ Clock Running

Status: Created

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Feb 11 → Feb 12, 2026

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Completed

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 1 of ? biz days used

Created: Feb 11, 2026 Completed: Feb 12, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 11 → Feb 11	Created	▶ Running	0	0
Feb 11 → Feb 12	Ready for Scheduling	▶ Running	1	1
Feb 12 → Feb 12	Completed	▶ Running	0	1
Feb 12 → Feb 12	Assigned	▶ Running	0	1

Dispatch 0.0d

Coordinators 1.0d

Field Work 0.0d

Billing 6.6d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.0 days

Field Work
0.0 days

Billing
6.6 days
Over SLA

Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)

📅

1.0 days Total Age

⏱️

9.0d in Closed Longest Stage

🔄

8 transitions Status Changes

⚠️

12.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 21 days old

🚨

Primary Delay 9.0 days stuck in "Closed"

⏱️

Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.9d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Closed

9.0d / 1.0d SLA

Billing Review

6.0d / 2.0d SLA

Ready to Bill

0.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed

                        2/11/26 XC PM Completed                    

🔍 Technician Findings

                        2/11/26 - XC - Inspection due                    

⚠️ Problem Description

                        pm

Coston, Xiraiyah                    

📄 Description

                        Long term hospital bed                    

Timeline

📋

▶

2 Work Order Created Feb 11, 3:23 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⏱️

3x Labor Added Feb 11, 10:45 PM

Type: Labor, Travel

Status: Open

Qty: 1.75, 0.5, 53

✔️

Status: Completed by Xiraiyah Coston Feb 11, 10:52 PM

From: Ready for Scheduling

To: Completed

Duration in Previous: 7h 29m

👷

▶

2 Status: Assigned Feb 11, 11:05 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Matthew Bateman

Technician: Xiraiyah Coston

✔️

Status: Completed by Xiraiyah Coston Feb 11, 11:15 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 9m, 0m

⚠️ 9.1 business days

💵

Status: Billing Review by Hannah Shaw Feb 25, 10:12 AM

From: Closed

To: Billing Review

Duration in Previous: 13d 10h

⚠️ 6.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Mar 4, 3:29 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 7d 5h

📨

▶

3 Status: Invoice Pending Mar 4, 8:29 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-255619

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

Bottlenecks

Closed

Duration: 9.0 business days (threshold: 1.0 business days)

Exceeded by 8.0 business days

Billing Review

Duration: 6.0 business days (threshold: 2.0 business days)

Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Feb 11, 3:23 PM

Invoice #

SM-255619

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03102371	Labor	Open	1.75	$0.00	Feb 11, 10:45 PM
WL-03102372	Labor	Open	0.5	$0.00	Feb 11, 10:45 PM
WL-03102373	Travel	Open	53	$0.00	Feb 11, 10:45 PM