Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351200 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 11, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 11, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 12 Ready for Scheduling ▶ Running 1 1
Feb 12 → Feb 12 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.0d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Billing
3.0 days
Over SLA
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
1.0 days Total Age
⏱️
9.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 21 days old
🚨
Primary Delay 9.0 days stuck in "Closed"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
9.0d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
XC 2/11/26 Completed inspection
🔍 Technician Findings
XC 2/11/26 Inspection due
⚠️ Problem Description
PM Coston, Xiraiyah
📄 Description
Long term hospital bed

Timeline

📋
▶
2 Work Order Created Feb 11, 3:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 11, 11:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 31m
⏱️
▶
2 3x Labor Added Feb 11, 11:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 36m, 0m
⚠️ 9.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 25, 10:03 AM
From: Closed
To: Billing Review
Duration in Previous: 13d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 6:21 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 8h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 20m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 11, 3:36 PM
Invoice #
SM-255042

Work Details (3)

Name Type Status Qty Amount Date
WL-03102452 Labor Open 0.8 $0.00 Feb 11, 11:44 PM
WL-03102453 Labor Open 1.0333333333333 $0.00 Feb 11, 11:44 PM
WL-03102454 Travel Open 50 $0.00 Feb 11, 11:44 PM

Details