Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351257 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 12, 2026 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
0d
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.6 days
Created: Feb 12, 2026 Due: Feb 13, 2026 Completed: Feb 12, 2026 (1 days early)
📅
0.1 days Total Age
⏱️
0.6d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 20 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/12/26 MMcNamara

Problem Description :   
When clicking the button to turn on cluster head, cluster head will not turn on.

Technician Findings:    
Intermittent cable malfunction.
Issue 1 head with burnt out LED's. Requires replacement.

Work Performed:    
TR181 104 Cluster Probe (A8463)
New cable added.
New head added
new switch added

 
🔧 Work Performed
TR181 104 Cluster Probe (A8463) New cable added. New head added new switch added
🔍 Technician Findings
Intermittent cable malfunction. Issue 1 head with burnt out LED's. Requires replacement.
⚠️ Problem Description
When clicking the button to turn on cluster head, cluster head will not turn on.

Timeline

📋
▶
4 Work Order Created Feb 12, 7:42 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 3m
⏱️
▶
2 3x Labor Added Feb 12, 8:09 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 27m
🏁
▶
2 Status: Closed Feb 12, 8:37 AM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Feb 12, 1:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 13, 7:22 AM
Invoice Number: SM-253701

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 12, 7:42 AM
Invoice #
SM-253701

Work Details (4)

Name Type Status Qty Amount Date
WL-03102508 Expenses Open 1 $0.00 Feb 12, 7:42 AM
WL-03102513 Labor Open 0.25 $26.25 Feb 12, 8:09 AM
WL-03102514 Labor Open 2.5 $297.50 Feb 12, 8:09 AM
WL-03102515 Labor Open 0.25 $26.25 Feb 12, 8:09 AM

Details