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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351268 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Agilent Technologies Inc — 121 Hartwell Ave, Lexington MA, 02421

Feb 12, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 27, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Feb 12 → Feb 27 Tech On Site ▶ Running 10 10
Dispatch 0.0d
Coordinators 0.8d
Field Work 10.5d
Billing 3.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
10.5 days
Over SLA
Billing
3.5 days
Over SLA
Created: Feb 12, 2026 Due: Mar 12, 2026 Completed: Feb 27, 2026 (13 days early)
📅
11.0 days Total Age
⏱️
10.5d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 12, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 20 days old
🚨
Primary Delay 10.5 days stuck in "Tech On Site"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Tech On Site
10.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/12/2026 Finished testing spectubes from Penang. All 3 failed when tested with their original bodies. Tested all 3 on test bench with reworked headers. All 3 passes. 2/13/2026 Header from 1 st penang spectube installed on test body and installed in PHase2 HLD.
⚠️ Problem Description
Note 11.02.2026 13:19:19 WF-BATCH Agent: WIGEORGE Timestamp: 2026-02-11 13:19:05 set up call for EMSAR to add labor for use in testing leak detectors with drift and gain issues.
📄 Description
Helium LD MD30
📞 Call Description
Agilent Engineering Support

Timeline

📋
▶
3 Work Order Created Feb 12, 8:31 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLOxIAO, Charles Sellon
🔧
▶
2 Status: Tech On Site Feb 12, 2:51 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 13, 8:02 AM
Type: Labor
Status: Open
Qty: 5
🚨 10.0 business days
✔️
Status: Completed by Charles Sellon Feb 27, 10:57 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14d 20h, 0m
⏳ 1.9 business days
💵
Status: Billing Review by Hannah Shaw Mar 2, 7:16 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 20h
📄
Status: Ready to Bill by MICHAEL MCNAMARA Mar 2, 8:48 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1h 31m
💵
▶
2 Status: Billing Review Mar 3, 12:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4m, 0m
🧾
▶
2 Invoice Created Mar 3, 11:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 29m

Bottlenecks

Assigned
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Tech On Site
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Charles Sellon
Scheduled
N/A
Created
Feb 12, 8:31 AM
Invoice #
SM-255410

Work Details (2)

Name Type Status Qty Amount Date
WL-03103186 Labor Open 8 $960.00 Feb 12, 2:54 PM
WL-03104515 Labor Open 5 $0.00 Feb 13, 8:02 AM

Details