Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351284 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Harbor Hospital Center — 3001 S Hanover St, Baltimore MD, 21225

Feb 12, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (216 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Scheduled ▶ Running 0 0
Feb 12 → Feb 12 Entered ▶ Running 0 0
Feb 12 → Feb 16 Assigned ▶ Running 1 1
Feb 16 → Feb 17 Scheduled ▶ Running 1 2
Feb 17 → Feb 17 Entered ▶ Running 0 2
Feb 17 → Feb 19 Scheduled ▶ Running 2 4
Dispatch 0.1d
Coordinators 5.1d
Billing 2.8d
✓ SLA Met
Dispatch
0.1 days
Coordinators
5.1 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026 Due: Dec 31, 2026 Completed: Feb 19, 2026 (315 days early)
📅
4.2 days Total Age
⏱️
3.9d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 3.9 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Assigned
1.9d / 0.5d SLA
Closed
4.9d / 1.0d SLA
07e-Partial Project
2.7d
WO Correction Needed
1.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury Reassign to Rick C

02/16/2026 RArnold - Dispatching to Rodney for 02/18

02/12/2026 RFosbury reschedule with repair orders.

02/12/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01244853) -Follow up notes - Need EWO for WO-14461763


-Previous notes -

02/05/2026 RFosbury - sending Rodney C instead same time.

02/03/2026 RFosbury - received email from Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> stating the Feb 9th was fine.

02/03/2026 RFosbury - parts are received, left messaged for Lacurtis.Johnson to see if we can come in on the 9th. Sent FU email.

01/28/2026 RFosbury - parts are delayed. Working to reschedule.

01/21/2026 RFosbury received email from Lacurtis.Johnson@medstar.net confirming FSE onste Jan 29th

01/20/2026 RFosbury sent FU to Lacurtis.Johnson@medstar.net to offer FSE onsite next week

12/16/2025 RFosbury - will need to reschedule after the new year. May use FSE from NJ

12/04/2025 RFosbury - received email from Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> confirming FSE onsite DEC 29th/30th

12/03/2025 RFosbury - Emailed Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> proposing Allan K onsite DEC 29th and a few hours DEC 30th.

11/05/2025 - RFosbury - Seeing if we can use new FSE in MD.


09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


05/16/2025 MHamersley - rec'd email reply from Curtis, confirming inventory


05/16/2025 MHamersley - called 410-350-3277, call went to Clinical Eng VM/LM; sent email: Lacurtis.Johnson@medstar.net


05/02/2025 MHamersley - called 410-350-3200, phone disconnected during transfer to Bio Med, x 2; called 410-601-9305, spoke to Laura, she is ULS, need to research better contact

🔧 Work Performed
FCO86600081
🔍 Technician Findings
GOOD WORKINGCONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 12, 9:25 AM
Work Order: WO-01351284
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Feb 12, 10:34 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 8m
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🆕
▶
2 Status: Entered Feb 12, 11:44 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 4:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 5h
🆕
▶
3 Status: Entered Feb 17, 12:40 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T00:00:00.000+0000, 2026-02-17T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
⏱️
3x Labor Added Feb 18, 8:25 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 3.9
⏱️
▶
2 6x Labor Added Feb 18, 8:44 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏱️
Labor Added Feb 19, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 37m
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 19, 4:18 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 51m
🏁
Status: Closed by Rick Charles Feb 20, 11:47 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 29m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 8:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 16, 7:00 PM
Created
Feb 12, 9:25 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03109918 Labor Open 2 $237.50 Feb 18, 8:25 AM
WL-03109919 Labor Open 0.5 $155.00 Feb 18, 8:25 AM
WL-03109920 Travel Open 3.9 $0.00 Feb 18, 8:25 AM
WL-03111330 Labor Open 2 $237.50 Feb 18, 8:44 PM
WL-03111331 Labor Open 2.5 $155.00 Feb 18, 8:44 PM
WL-03111332 Labor Open 1.5 $0.00 Feb 18, 8:44 PM
WL-03111333 Expenses Open 1 $0.00 Feb 18, 8:44 PM
WL-03111334 Expenses Open 1 $0.00 Feb 18, 8:44 PM
WL-03111335 Travel Open 131 $0.00 Feb 18, 8:44 PM
WL-03111782 Labor Open 0.016666666666667 $76.00 Feb 19, 10:18 AM

Details