Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351309 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Feb 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (6 biz days early)

Active: 4 biz days

🕐 Clock stopped: Completed (Feb 19, 2026)

▶ Clock Running

Status: Created

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

4d

▶ Clock Running

Status: Assigned

Feb 12 → Feb 19, 2026

4 business days (counted)

Running total: 4 of ? biz days used

Created: Feb 12, 2026 Completed: Feb 19, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 12 → Feb 12	Created	▶ Running	0	0
Feb 12 → Feb 12	Ready for Scheduling	▶ Running	0	0
Feb 12 → Feb 19	Assigned	▶ Running	4	4

Dispatch 0.0d

Coordinators 5.0d

Billing 0.6d

✓ SLA Met

Dispatch
0.0 days

Coordinators
5.0 days
Over SLA

Billing
0.6 days

Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)

📅

5.0 days Total Age

⏱️

5.0d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

6.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 17, 2026

Visit 2 Feb 19, 2026

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with minor delays

Invoiced • 20 days old

🚨

Primary Delay 5.0 days stuck in "Assigned"

⏱️

Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

5.0d / 0.5d SLA

Closed

3.1d / 1.0d SLA

Ready to Bill

0.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        CNL on 2/17/2026
PM Mechanical Stretcher; Function checked and returned to service.                    

🔍 Technician Findings

                        CNL on 2/17/2026
PM Mechanical Stretcher; Function checked and returned to service.                    

⚠️ Problem Description

                        Fernando Lemos: PM request                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 12, 10:37 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 12, 10:50 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 11m

👷

Technician Assigned by Rhea Berry Feb 12, 12:08 PM

Technician: Fernando Lemos

⏳ 3.0 business days

⏱️

Labor Added Feb 17, 7:19 PM

Type: Labor

Status: Open

Qty: 0.5

⏳ 2.6 business days

⏱️

▶

2 Labor Added Feb 19, 6:03 PM

Labor Added → Status: Completed

✔️

Status: Completed by Fernando Lemos

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 7d 7h, 0m

⏳ 3.7 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 24, 4:55 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 22h

📨

▶

2 Status: Invoice Pending Feb 24, 9:53 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 25, 9:00 AM

Invoice Number: SM-254811

Bottlenecks

Assigned

Duration: 5.0 business days (threshold: 4.0 business hours)

Exceeded by 4.5 business days

Closed

Duration: 3.1 business days (threshold: 1.0 business days)

Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Fernando Lemos

Scheduled

N/A

Created

Feb 12, 10:37 AM

Invoice #

SM-254811

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03109361	Labor	Open	0.5	$0.00	Feb 17, 7:19 PM
WL-03112718	Labor	Open	0.75	$0.00	Feb 19, 6:03 PM