Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351329 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 12, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.4 days
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
0.4 days Total Age
⏱️
8.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 8.8 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Closed
8.8d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
34 ohms 124 uA pm completed returned bed back to service
🔍 Technician Findings
34 ohms 124 uA pm completed returned bed back to service
⚠️ Problem Description
Yves Dessin: pm request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 12, 11:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 12, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
⏱️
▶
2 Labor Added Feb 12, 2:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 25m, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 9:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 6h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 9:00 AM
Invoice Number: SM-254919

Bottlenecks

Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 12, 11:35 AM
Invoice #
SM-254919

Work Details (1)

Name Type Status Qty Amount Date
WL-03103176 Labor Open 1 $0.00 Feb 12, 2:46 PM

Details