Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351349 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 12, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 12, 2026 Completed: Feb 18, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 5
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 5
Feb 12 → Feb 18 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 3.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 18, 2026 (1 days early)
📅
3.8 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced side control linkage
🔍 Technician Findings
broken linkage. normal wear and tear
⚠️ Problem Description
broken linkage. normal wear and tear
📄 Description
Advantage Series PACU Stretcher

Timeline

📋
▶
2 Work Order Created Feb 12, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Feb 12, 12:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Jon Sanchez
⏳ 4.0 business days
👷
Technician Assigned by Stephanie Ramen Feb 18, 6:46 PM
Technician: a0h5A00000HYVqUQAX, Side Kick Technician
💵
▶
3 Expenses Added Feb 18, 6:56 PM
Expenses Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
⚠️ 6.6 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 4:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 21h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 18m, 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 12, 12:13 PM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03111076 Expenses Open 2 $0.00 Feb 18, 6:56 PM
WL-03111078 Parts Open 1 $0.00 Feb 18, 6:58 PM

Details