Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351350 ↗ ServiceMax

GE HEALTHCARE • Repair • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 12, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0
Feb 12 → Feb 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
1.2 days
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
0.4 days Total Age
⏱️
8.7d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 8.7 days stuck in "Closed"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.8d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 MFranks - Work order was created incorrectly. This is a repair not a PM

2.26.26 hshaw - missing PM checklist

🔧 Work Performed
track bed on floor /wiped bed down moved to bed shop gatch motor replaced returned bed back to service
🔍 Technician Findings
track bed on floor /wiped bed down moved to bed shop gatch motor replaced returned bed back to service
⚠️ Problem Description
gatch motor inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 12, 12:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 12, 3:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
⏱️
▶
3 2x Labor Added Feb 12, 3:22 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 15m
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 25, 9:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 13d 5h
🏁
Status: Closed by Mark Franks Feb 26, 9:01 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 11h 39m
📄
▶
3 Status: Ready to Bill Feb 26, 9:19 AM
Status: Ready to Bill → Status: Billing Review → Status: Ready to Bill
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Closed
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 12, 12:18 PM
Invoice #
SM-254952

Work Details (2)

Name Type Status Qty Amount Date
WL-03103242 Labor Open 2 $0.00 Feb 12, 3:22 PM
WL-03103243 Parts Open 1 $0.00 Feb 12, 3:22 PM

Details