Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351352 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 12, 2026 → Feb 13, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 20, 2026

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 13, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

0d

▶ Clock Running

Status: Ready for Scheduling

Feb 12 → Feb 12, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Assigned

Feb 12 → Feb 13, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

Created: Feb 12, 2026 Completed: Feb 13, 2026

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 12 → Feb 12	Created	▶ Running	0	0 / 5
Feb 12 → Feb 12	Ready for Scheduling	▶ Running	0	0 / 5
Feb 12 → Feb 13	Assigned	▶ Running	1	1 / 5

Dispatch 0.0d

Coordinators 1.8d

Billing 0.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.8 days
Over SLA

Billing
0.1 days

Created: Feb 12, 2026 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)

📅

1.8 days Total Age

⏱️

8.4d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

8.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

9 lines Work Details

🏠

2 visits On-Site Trips

📋

Coordinator Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

Visit 1 Feb 12, 2026

Visit 2 Feb 13, 2026

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with minor delays

Invoiced • 20 days old

🚨

Primary Delay 8.4 days stuck in "Closed"

⏱️

Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.5d / 1.0d SLA

Assigned

1.4d / 0.5d SLA

Closed

8.4d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.45 ohms 126 uA
pm completed 
returned bed back to service                    

🔍 Technician Findings

                        0.45 ohms 126 uA
pm completed 
returned bed back to service                    

⚠️ Problem Description

                        Yves Dessin: pm request                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 12, 12:19 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 12, 4:08 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 3h 48m

⏱️

8x Labor Added Feb 13, 3:54 PM

Type: Labor, Expenses

Status: Open

Qty: 2, 1, 9.5

✔️

Status: Completed by Yves Dessin Feb 13, 4:05 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 23h 56m, 0m

⏳ 1.0 business days

💵

Expenses Added Feb 16, 8:10 AM

Type: Expenses

Status: Open

Qty: 1

⚠️ 8.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 26, 10:18 AM

From: Closed

To: Ready to Bill

Duration in Previous: 12d 18h

📨

▶

2 Status: Invoice Pending Feb 26, 10:49 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 27, 9:00 AM

Invoice Number: SM-254952

Bottlenecks

Assigned

Duration: 1.4 business days (threshold: 4.0 business hours)

Exceeded by 6.9 business hours

Closed

Duration: 8.4 business days (threshold: 1.0 business days)

Exceeded by 7.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Preventive Maintenance

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Feb 12, 12:19 PM

Invoice #

SM-254952

Work Details (9)

Name	Type	Status	Qty	Amount	Date
WL-03105457	Labor	Open	2	$0.00	Feb 13, 3:54 PM
WL-03105458	Labor	Open	1	$0.00	Feb 13, 3:54 PM
WL-03105459	Labor	Open	9.5	$0.00	Feb 13, 3:54 PM
WL-03105460	Expenses	Open	1	$0.00	Feb 13, 3:54 PM
WL-03105461	Expenses	Open	1	$0.00	Feb 13, 3:54 PM
WL-03105462	Expenses	Open	1	$0.00	Feb 13, 3:54 PM
WL-03105463	Expenses	Open	1	$0.00	Feb 13, 3:54 PM
WL-03105464	Expenses	Open	1	$0.00	Feb 13, 3:54 PM
WL-03106812	Expenses	Open	1	$0.00	Feb 16, 8:10 AM