5 business days from creation · Target: Feb 20, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 12, 2026Completed: Feb 12, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0 / 5
Feb 12 → Feb 12
Ready for Scheduling
▶ Running
0
0 / 5
Feb 12 → Feb 12
Assigned
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.5d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Over SLA
Billing
0.1 days
Created: Feb 12, 2026
Due: Feb 19, 2026
Completed: Feb 12, 2026 (7 days early)
📅
0.5 daysTotal Age
⏱️
9.3d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay9.3 days stuck in "Closed"
⏱️
Total Delay8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
9.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2.26.26 hshaw - changed SMC to FSWP per GE portal
🔧Work Performed
2.12.2026
-Inspected both head-end casters due to reported resistance while maneuvering the bed.
-Identified debris accumulation wrapped around the caster wheels and lodged within the swivel assemblies.
-Removed all foreign material and cleared the caster housings to ensure unrestricted movement.
-Verified proper caster alignment and confirmed steering functionality.
-Function tested unit by pushing and maneuvering in multiple directions.
-Bed cleaned as needed, tagged, and returned to service.
🔍Technician Findings
-Debris buildup on both patient head-end casters was causing rolling resistance during transport.
-No mechanical failure or structural damage noted to caster assemblies.
-After debris removal, wheels rotated freely with no abnormal resistance or drag.
-Steering and brake functions operating properly at time of departure.
-Unit confirmed safe and fully operational.
⚠️Problem Description
2.12.2026 Patient head left and right wheels have resistance when unit is pushed. Diag needed to determine root-cause. No PO needed at this time.
Clark, Daniel
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Timeline
📋
▶
2
Work Order Created Feb 12, 12:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 12, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:5m
⏱️
▶
2
3x Labor Added Feb 12, 4:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:4h 14m, 0m
⚠️9.9 business days
📄
Status: Ready to Bill by Hannah ShawFeb 26, 9:42 AM
From:Closed
To:Ready to Bill
Duration in Previous:13d 16h
📨
▶
2
Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number:SM-254952
Bottlenecks
Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Closed
Duration: 9.3 business days (threshold: 1.0 business days)