Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 22, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 12, 2026Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0
Feb 12 → Feb 12
Scheduled
▶ Running
0
0
Feb 12 → Feb 13
Ready for Scheduling
▶ Running
1
1
Feb 13 → Feb 22
Scheduled
▶ Running
4
5
Dispatch0.0d
Coordinators5.8d
Billing2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 12, 2026
Due: Dec 31, 2026
Completed: Feb 22, 2026 (312 days early)
📅
5.7 daysTotal Age
⏱️
5.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
6.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay5.0 days stuck in "Scheduled"
⏱️
Total Delay6.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/12/2026 1233 CM ack msg; LM w/CE; 1553 CE avail; 1644 LM w/Marcie re cnfm; 1654 Marcie cnfm; 1728 ack cnfm; LM w/CE; 1940 CE ack cnfm
📅
Vendormate
Feb 17, 2026 9:00am – 5:00pm
Work Order: WO-01351377
Location: AdventHealth Kissimmee
Address: 2450 N Orange Blossom Trail, Kissimmee, FL 34744
Contact Name: Marcie Delgado
Contact Phone: 321-349-6523
Contact Email: marcie.delgado@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https:
Timeline
📋
▶
2
Work Order Created Feb 12, 1:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 12, 7:42 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:6h 31m
⏳2.5 business days
⏱️
5x Labor Added Feb 17, 7:37 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:8, 0.5, 1, 48
⏳3.5 business days
✔️
Status: Completed by Cheryl EraslanFeb 22, 11:02 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 15h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 1h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:33 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 7m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254989
Bottlenecks
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)