Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351394 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 12, 2026 → Feb 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 12, 2026 Completed: Feb 12, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
2.3 days
Over SLA
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 12, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
6.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 6.2 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.5d / 0.5d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Feb 12, 1:44 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Brandi Alvarez
Technician: Michael Swingle
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 12, 5:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 40m
⚠️ 6.8 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 11:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 18h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254811

Bottlenecks

Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 12, 1:44 PM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03103541 Labor Open 1 $0.00 Feb 12, 5:25 PM

Details