📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114
Feb 12, 2026 → Feb 17, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Feb 12, 2026Completed: Feb 17, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 12 → Feb 12
Created
▶ Running
0
0 / 5
Feb 12 → Feb 13
Ready for Scheduling
▶ Running
1
1 / 5
Feb 13 → Feb 17
Assigned
▶ Running
1
2 / 5
Dispatch0.0d
Coordinators3.3d
Field Work0.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 12, 2026
Due: Feb 19, 2026
Completed: Feb 17, 2026 (2 days early)
📅
2.3 daysTotal Age
⏱️
8.3d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
9.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay8.3 days stuck in "Closed"
⏱️
Total Delay9.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Attempted to replicate the failure, inflated mattress to hardest position, raised and lowered fowler and knee of bed. used patient rotation options.
Mattress functioned and was linked to the bed throughout all the operations.
🔍Technician Findings
The Bed is fully operational, no errors consistent with GE failure note were found
⚠️Problem Description
Fernando Lemos: Bed will not detect mattress
📄Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)
Timeline
📋
▶
2
Work Order Created Feb 12, 4:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 13, 8:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 6m
⏳2.0 business days
⏱️
▶
3
Labor Added Feb 17, 4:51 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fernando Lemos
From:Assigned
To:Completed
Duration in Previous:4d 8h
🏁
Status: Closed by Fernando Lemos
From:Completed
To:Closed
Duration in Previous:1m
⚠️8.9 business days
📄
Status: Ready to Bill by Hannah ShawFeb 27, 9:42 AM
From:Closed
To:Ready to Bill
Duration in Previous:9d 16h
📨
Status: Invoice Pending by Hannah ShawFeb 27, 10:57 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 15m, 0m
⏳2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number:SM-255180
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 8.3 business days (threshold: 1.0 business days)