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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351465 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 12, 2026 → Feb 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 23, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
Created: Feb 12, 2026 Completed: Feb 23, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 5
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 5
Feb 13 → Feb 23 Assigned ▶ Running 5 6 / 5
Dispatch 0.0d
Coordinators 7.2d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Billing
1.0 days
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 23, 2026 (3 days late)
📅
6.3 days Total Age
⏱️
7.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 20 days old
🚨
Primary Delay 7.1 days stuck in "Closed"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
7.1d / 1.0d SLA
WO Correction Needed
1.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.4.26 hshaw - missing Labor hour

🔧 Work Performed
found bed pendent was disconnected and bed was in lock out sections
🔍 Technician Findings
bed was found with red tag saying pendent was not working found bed pendent was not connected and lockouts were on
⚠️ Problem Description
Fernando Lemos: Bed pendant not working needs po request
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 12, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 21m
⚠️ 6.0 business days
✔️
Status: Completed by Carlos Robles Feb 23, 12:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 4h, 0m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 3, 9:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 8h
⏱️
▶
2 Labor Added Mar 4, 11:50 AM
Labor Added → Status: Closed
🏁
Status: Closed by Fernando Lemos
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 29m

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 12, 4:59 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03129595 Labor Open 1 $0.00 Mar 4, 11:50 AM

Details