Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351590 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 13, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 18 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.0d
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.7 days
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
2.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Electrical Stretcher .14 OHMS 102-128mA; Function checked and returned to service.
🔍 Technician Findings
PM Electrical Stretcher .14 OHMS 102-128mA; Function checked and returned to service.
⚠️ Problem Description
PM Request Lemos, Fernando
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 13, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 9m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Feb 17, 6:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
⚠️ 5.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 4:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 21h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 13, 11:23 AM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03109319 Labor Open 0.75 $0.00 Feb 17, 6:59 PM

Details