Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351604 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 13, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Mar 6, 2026 Completed: Feb 16, 2026 (18 days early)
📅
0.9 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
Work Order Created Feb 13, 11:59 AM
Work Order: WO-01351604
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Feb 13, 12:04 PM
Parts Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 6m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
⏳ 1.0 business days
✔️
▶
2 Status: Completed Feb 16, 1:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tami Dawe
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Kim Pearson Feb 17, 8:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 35m
📨
▶
2 Status: Invoice Pending Feb 17, 9:22 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254233

Bottlenecks

Assigned
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 13, 11:59 AM
Invoice #
SM-254233

Work Details (1)

Name Type Status Qty Amount Date
WL-03104913 Parts Open 1 $489.00 Feb 13, 12:04 PM

Details