Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351619 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 13, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 17 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
0.2 days
Created: Feb 13, 2026 Due: Mar 13, 2026 Completed: Feb 17, 2026 (24 days early)
📅
1.8 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.8d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Feb 13, 12:35 PM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
⏳ 2.0 business days
✔️
Status: Completed by Tami Dawe Feb 17, 9:50 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 21h, 0m
📄
Status: Ready to Bill by Kim Pearson Feb 18, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 18m
📨
▶
2 Status: Invoice Pending Feb 18, 10:31 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254263

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 13, 12:35 PM
Invoice #
SM-254263

Work Details (1)

Name Type Status Qty Amount Date
WL-03105042 Parts Open 1 $489.00 Feb 13, 12:36 PM

Details