Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351645 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Lukes Hospital — 12300 Metcalf Ave, Overland Park KS, 66213

Feb 13, 2026 → Feb 17, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (217 biz days early)

Active: 2 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

▶ Clock Running

Status: Created

Feb 13 → Feb 13, 2026

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Scheduled

Feb 13 → Feb 17, 2026

1 business day (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 17 → Feb 17, 2026

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Scheduled

Feb 17 → Feb 17, 2026

0 business days (counted)

Running total: 1 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 17 → Feb 18, 2026

1 business day (counted)

Running total: 2 of ? biz days used

Created: Feb 13, 2026 Completed: Feb 18, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 13 → Feb 13	Created	▶ Running	0	0
Feb 13 → Feb 17	Scheduled	▶ Running	1	1
Feb 17 → Feb 17	Tech On Site	▶ Running	0	1
Feb 17 → Feb 17	Scheduled	▶ Running	0	1
Feb 17 → Feb 18	Tech On Site	▶ Running	1	2

Dispatch 0.0d

Coordinators 1.6d

Field Work 0.4d

Billing 1.3d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.6 days

Field Work
0.4 days

Billing
1.3 days
Over SLA

Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Feb 18, 2026 (316 days early)

📅

1.8 days Total Age

⏱️

2.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

1.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators

Visit 1 Feb 17, 2026

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 19 days old

🚨

Primary Delay 2.0 days stuck in "Closed"

⏱️

Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

1.6d / 2.0d SLA

Tech On Site

0.4d / 1.0d SLA

Closed

2.0d / 1.0d SLA

07e-Partial Project

0.9d

Ready to Bill

1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RFosbury dispatching to Bennet to order parts.
02/13/2026 SRobinson- Created follow up WO as requested. (Old WO-01243465) -No Follow up notes -

-Previous notes -
01/16/2026 DMalloy -Emailed customer advising that FSE Bennet Dartey will be onsite the week of 1/26/2026 for the device remediations.  
csallen@saint-lukes.org

🔧 Work Performed

                        866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue                    

🔍 Technician Findings

N/A

⚠️ Problem Description

                        866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue                    

📄 Description

                        Philips - IntelliVue G7m Anesthesia Gas Module                    

📞 Call Description

                        FCO86201958                    

Timeline

📋

Work Order Created Feb 13, 2:08 PM

Work Order: WO-01351645

Type: FCO

Priority: PC

📅

▶

3 Dispatch Scheduled Feb 13, 2:19 PM

Dispatch Scheduled → Status: Scheduled → Technician Assigned

🗓️

Status: Scheduled by Rich Fosbury

From: Entered

To: Scheduled

Duration in Previous: 10m

👷

Technician Assigned by Rich Fosbury

Technician: Bennet O Dartey

⏳ 2.0 business days

🔧

▶

3 Status: Tech On Site Feb 17, 5:23 PM

Status: Tech On Site → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Bennet Dartey

Scheduled For: 2026-02-17T00:00:00.000+0000

🗓️

Status: Scheduled by Bennet Dartey

From: Tech On Site, Scheduled

To: Scheduled, Tech On Site

Duration in Previous: 2m, 0m

⏱️

2x Labor Added Feb 17, 8:15 PM

Type: Labor

Status: Open

Qty: 1, 2

✔️

Status: Completed by Bennet Dartey Feb 17, 8:42 PM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 3h 16m, 0m

⏳ 2.4 business days

⏱️

Labor Added Feb 19, 9:22 AM

Type: Labor

Status: Open

Qty: 0.016666666666667

📋

Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:28 AM

From: Closed

To: 07e-Partial Project

Duration in Previous: 1d 12h

📄

Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 7h 2m

💰

Status: Invoiced by Josh Longway Feb 20, 4:01 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 11h 29m

Bottlenecks

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Bennet O Dartey

Scheduled

Feb 16, 7:00 PM

Created

Feb 13, 2:08 PM

Invoice #

N/A

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03109487	Labor	Open	1	$465.00	Feb 17, 8:15 PM
WL-03109488	Labor	Open	2	$142.50	Feb 17, 8:15 PM
WL-03111700	Labor	Open	0.016666666666667	$114.00	Feb 19, 9:22 AM