📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Feb 13, 2026 → Feb 18, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 13, 2026Completed: Feb 18, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 13 → Feb 13
Created
▶ Running
0
0 / 5
Feb 13 → Feb 13
Ready for Scheduling
▶ Running
0
0 / 5
Feb 13 → Feb 18
Assigned
▶ Running
2
2 / 5
Feb 18 → Feb 18
Tech On Site
▶ Running
0
2 / 5
Dispatch0.0d
Coordinators2.3d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 13, 2026
Due: Feb 20, 2026
Completed: Feb 18, 2026 (2 days early)
📅
2.3 daysTotal Age
⏱️
8.0d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay8.0 days stuck in "Closed"
⏱️
Total Delay8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
16feb2026 fjackson room 205 found bent pin in cable, was able to straighten out, plugged in cable and verified all functions
checked warranty beds and resolved issues, one was unplugged, one needed reseated and other didn't have a cable, retrieved one from biomed, verified all functions and beds online at nursing station
🔍Technician Findings
beds reported offline
⚠️Problem Description
bed room 205 and warranty beds room s221,231,235 reported offline at nurse station
Timeline
📋
▶
2
Work Order Created Feb 13, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 13, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
⏳2.9 business days
🔧
Status: Tech On Site by Robert JacksonFeb 18, 10:36 AM
From:Assigned
To:Tech On Site
Duration in Previous:4d 17h
⏱️
▶
2
3x Labor Added Feb 18, 10:46 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10m
⚠️8.0 business days
📄
Status: Ready to Bill by Hannah ShawFeb 27, 9:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:8d 23h
📨
Status: Invoice Pending by Hannah ShawFeb 27, 10:57 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 6m, 0m
⏳2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number:SM-255180
Bottlenecks
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)