Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351784 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 Vacumetrics — 103 Old Colony Ave Unit 2R, East Taunton MA, 02718

Feb 16, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
0d
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Assigned ▶ Running 0 0
Billing 1.2d
✓ SLA Met
Billing
1.2 days
Over SLA
Created: Feb 16, 2026 Due: Mar 2, 2026 Completed: Feb 16, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
1.2d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 16 days old
🚨
Primary Delay 1.2 days stuck in "Ready to Bill"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS620 pump module
📄 Description
EXCHANGE TS 620 PUMP MODULE LD VERSION

Timeline

📋
▶
4 Work Order Created Feb 16, 10:05 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 8:28 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254228

Bottlenecks

Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Feb 16, 10:05 AM
Invoice #
SM-254228

Work Details (1)

Name Type Status Qty Amount Date
WL-03106908 Labor Open - $1,514.00 Feb 16, 10:06 AM

Details