Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351866 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 16, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 16 Assigned ▶ Running 0 0
Billing 1.2d
✓ SLA Met
Billing
1.2 days
Over SLA
Created: Feb 16, 2026 Due: Mar 31, 2026 Completed: Feb 16, 2026 (43 days early)
📅
0.0 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 16 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 17m
💵
▶
2 Expenses Added Feb 16, 6:23 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 31m, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 25, 3:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 20h
📨
▶
2 Status: Invoice Pending Feb 26, 12:28 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254920

Bottlenecks

Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 16, 1:33 PM
Invoice #
SM-254920

Work Details (1)

Name Type Status Qty Amount Date
WL-03107756 Expenses Open 1 $0.00 Feb 16, 6:23 PM

Details