Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352252 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 17, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Feb 17, 2026 Due: Feb 20, 2026 Completed: Feb 16, 2026 (4 days early)
📅
0.0 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 13, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17/26 MMcNamara
Problem Description :   
Faults
one of the inner prongs is bent and I can no longer hookprobe up to the unit. all the other probes hook up fine..

Technician Findings:    
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A5248
1. Issue 1 probe head requires replacement.
2. Cable will require replacement
3. New UDI label required.

Work Performed:    
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A5248
1. 69 led cluster head added
2. Cable replaced
3. New UDI label added
🔧 Work Performed
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A5248 1. 69 led cluster head added 2. Cable replaced 3. New UDI label added
🔍 Technician Findings
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A5248 1. Issue 1 probe head requires replacement. 2. Cable will require replacement 3. New UDI label required.
⚠️ Problem Description
Faults one of the inner prongs is bent and I can no longer hookprobe up to the unit. all the other probes hook up fine..

Timeline

📋
▶
4 Work Order Created Feb 17, 6:15 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
▶
2 5x Labor Added Feb 17, 6:30 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 17m, 0m
📨
▶
2 Status: Invoice Pending Feb 18, 2:54 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Feb 20, 6:46 AM
Invoice Number: SM-254246

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 17, 6:15 AM
Invoice #
SM-254246

Work Details (6)

Name Type Status Qty Amount Date
WL-03108214 Expenses Open 1 $0.00 Feb 17, 6:15 AM
WL-03108222 Labor Open 0.25 $26.25 Feb 17, 6:30 AM
WL-03108223 Labor Open 1.25 $148.75 Feb 17, 6:30 AM
WL-03108224 Labor Open 1 $119.00 Feb 17, 6:30 AM
WL-03108225 Labor Open 0.25 $26.25 Feb 17, 6:30 AM
WL-03108226 Labor Open 0.25 $26.25 Feb 17, 6:30 AM

Details