Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352299 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 17, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 17, 2026 Completed: Feb 20, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 5
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 5
Feb 17 → Feb 20 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 3.3d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 20, 2026 (4 days early)
📅
3.2 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 10:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 17, 4:39 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Carlos Robles
⏳ 2.9 business days
⏱️
Labor Added Feb 19, 12:02 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 19, 8:22 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⚠️ 5.5 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 17h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 24m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 17, 10:14 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03112004 Labor Open 1 $0.00 Feb 19, 12:02 PM

Details