Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352404 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Feb 17, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (217 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 18 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Feb 18, 2026 (316 days early)
📅
1.6 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury dispatch to Mike S

🔧 Work Performed
fco
🔍 Technician Findings
complete
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 17, 2:25 PM
Work Order: WO-01352404
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 17, 2:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T05:00:00.000+0000, 2026-02-17T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 6m
⏱️
▶
2 3x Labor Added Feb 18, 2:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23h 34m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 9:11 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 19h 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 20, 2:15 PM
Invoice Number: SM-254328

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Feb 16, 7:00 PM
Created
Feb 17, 2:25 PM
Invoice #
SM-254328

Work Details (3)

Name Type Status Qty Amount Date
WL-03110508 Labor Open 0.25 $0.00 Feb 18, 2:05 PM
WL-03110509 Labor Open 1 $0.00 Feb 18, 2:05 PM
WL-03110510 Labor Open 1.5 $0.00 Feb 18, 2:05 PM

Details