Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352440 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Feb 17, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
2d
▶ Clock Running
Status: Created
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Closed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 19 Created ▶ Running 2 2
Feb 19 → Feb 20 Closed ▶ Running 1 3
Coordinators 2.3d
Billing 2.8d
✓ SLA Met
Coordinators
2.3 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
3.3 days Total Age
⏱️
4.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 4.3 days stuck in "Closed"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.3d / 2.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Feb 17, 4:15 PM
Work Order: WO-01352440
Type: CSOL Services
Priority: PSM
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 19, 5:48 PM
Labor Added → Status: Closed
🏁
Status: Closed by Erin Jones
From: Scheduled
To: Closed
Duration in Previous: 2d 1h
✔️
Status: Completed by Wayne Rush Feb 20, 4:28 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 22h 39m, 0m
⏳ 4.9 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 20m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:09 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254995

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Feb 17, 2:00 PM
Created
Feb 17, 4:15 PM
Invoice #
SM-254995

Work Details (1)

Name Type Status Qty Amount Date
WL-03112682 Labor Open 2 $70.00 Feb 19, 5:48 PM

Details