Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352447 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Feb 17, 2026 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 17, 2026 Invoiced: Feb 16, 2026
Coordinators 0.1d
Billing 3.4d
✓ SLA Met
Coordinators
0.1 days
Billing
3.4 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
0.0 days Total Age
⏱️
2.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 2.3 days stuck in "Closed"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
2.3d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missed expense

Timeline

📋
▶
2 Work Order Created Feb 17, 4:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Feb 17, 4:57 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:16 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 20m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Feb 23, 3:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h
🧾
Invoice Created Feb 23, 4:50 PM
Invoice Number: SM-254571

Bottlenecks

Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Feb 10, 8:00 AM
Created
Feb 17, 4:26 PM
Invoice #
SM-254571

Work Details (1)

Name Type Status Qty Amount Date
WL-03109063 Expenses Open 1 $92.00 Feb 17, 4:58 PM

Details